JAMB Introduces Profile Email Service to Replace Lost SIM Cards
The Joint Admissions and Matriculation Board (JAMB) has introduced a new feature called the Profile Email Service to help candidates facing challenges due to lost SIM cards or the need to update their email addresses linked to the JAMB platform.
Previously, candidates relied solely on their registered mobile numbers for critical services like password resets, result retrieval, and other communications from JAMB. However, the loss of a SIM card often led to frustration and limited access to essential services. The new Profile Email Service is designed to solve this problem by allowing candidates to securely add a new email address to their profile, making it easier to manage their accounts without depending entirely on a mobile number.
How the Profile Email Service Works
The Profile Email Service follows a systematic process to ensure that only authorized candidates can update their profile information. Below are the key steps involved:
Step 1: Visit an Accredited CBT Centre and Collect the Template
To initiate the process, candidates must visit an accredited Computer-Based Test (CBT) centre and request the official template known as TEMPL 006. This template is specifically provided for updating email addresses and recovering access for candidates who have lost their SIM cards.
The candidate will be required to fill out the template with the following details:
- Registration Number
- Old phone number linked to JAMB
- Profile code
- New email address (which must not have been used previously on the JAMB platform)
Additionally, the template includes a section where the candidate must sign a declaration or attestation confirming that all the information provided is accurate and truthful. This declaration serves as a legal safeguard to prevent fraudulent updates to candidate profiles.
Step 2: CBT Centre Uploads and Processes the Template
Once the candidate has completed the form, a CBT centre official will handle the next stage of the process. Using authorized credentials on the JAMB CBT Registration Application, the official will initiate the update procedure. This system ensures that only verified personnel can access and upload sensitive candidate information.
The completed and signed template is then scanned or uploaded into JAMB’s secure system for record-keeping and future reference.
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Step 3: Verifying the New Email Address
Security and authenticity are critical in this process. JAMB’s system automatically checks the new email address provided by the candidate to confirm that it is active, accessible, and not previously linked to another JAMB profile. This helps protect against duplication and fraud.
A verification link or code is sent to the new email address. The candidate must click the link or enter the code to confirm that they have access to the email account. Without completing this verification step, the email update will not proceed.
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Step 4: Profile Successfully Updated
Once the email address has been verified, JAMB’s system updates the candidate’s profile to include the new email. This gives candidates immediate access to essential services via their email rather than relying solely on their SIM cards.
After this update, candidates can log in to their JAMB profile using the new email address and manage various services, including:
- Password Reset: Easily reset login details using the new email.
- Result Retrieval: Access examination results through email notifications.
- PIN Retrieval: Securely receive or recover PINs and other critical information.
- Resend Services: Quickly resend important details to the new email address.
Benefits of JAMB’s Profile Email Service
The launch of the Profile Email Service offers numerous advantages to candidates across Nigeria:
- Enhanced Security: An email address provides a secure alternative to phone numbers, reducing the risk of unauthorized access if a SIM card is lost or stolen.
- Improved Accessibility: Candidates can access their profiles from any device, anywhere in the world, as long as they have internet access and their email credentials.
- Convenience: Instead of being stranded due to a lost SIM card, candidates can now easily retrieve their credentials and results via email.
- Reduced Dependence on Mobile Networks: With increasing reports of SIM swaps and mobile network issues, having an email-based option adds a layer of reliability.
Why the New Service Matters
JAMB’s Profile Email Service comes at a crucial time when technology is transforming the Nigerian educational system. Many candidates rely heavily on mobile phones for educational activities, exam updates, and communication with examination bodies. Losing a SIM card previously meant losing access to one’s JAMB profile entirely, creating panic and additional costs for candidates.
By allowing candidates to switch to an email-based system, JAMB has made it easier for them to remain connected to essential services, protect their data, and avoid unnecessary stress during important examination periods.
Conclusion
The introduction of the Profile Email Service by JAMB is a significant step toward making examination processes more flexible, secure, and candidate-friendly. Candidates who have lost their SIM cards or wish to change their email can now update their profiles with ease and continue accessing crucial services without disruption.
By following the outlined steps, candidates can complete the process smoothly and benefit from the convenience and security that the Profile Email Service offers. This innovation underscores JAMB’s commitment to improving candidates’ experiences and ensuring seamless access to examination services across Nigeria.
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